Frequently Asked Questions

Can I transfer the license to another computer ?

Yes, if your computer is broken you can simply reinstall it.

However, if you have a new computer, you will need to uninstall it from the old computer before then installing it on the new one.

32 or 64 Bits ? Which one should i install ?

The terms ‘32-bit’ and ‘64-bit’ refer to the way a computer’s processor (also called a CPU) handles information. The 64-bit version of Windows handles large amounts of random access memory (RAM) more effectively than the 32-bit system.

How can I tell if my computer is running a 32-bit or a 64-bit version of Windows?

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 7 or Windows Vista, do the following:

  • Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.
  • Under System, you can view the system type.

Which version of Windows should I install: the 32-bit version or the 64-bit version?

To install a 64-bit version of Windows, you need a CPU that’s capable of running a 64-bit version of Windows. The benefits of using a 64-bit operating system are most apparent when you have a large amount of random access memory (RAM) installed on your computer, typically 4 GB of RAM or more. In such cases, because a 64-bit operating system can handle large amounts of memory more efficiently than a 32-bit operating system, a 64-bit system can be more responsive when running several programs at the same time and switching between them frequently.

How do I tell if my computer can run a 64-bit version of Windows?

To run a 64-bit version of Windows, your computer must have a 64-bit-capable processor. To find out if your processor is 64-bit-capable, do the following:

  • Open Performance Information and Tools by clicking the Start button, and then clicking Control Panel.
  • In the search box, type ‘Performance Information and Tools’, and then, in the list of results, click Performance Information and Tools.
  • Click View and print detailed performance and system information. In the System section, you can see what type of operating system you’re currently running under System type, and whether or not you can run a 64-bit version of Windows under the ‘64-bit capable’ section. (If your computer is already running a 64-bit version of Windows, you won’t see the 64-bit capable listing.)

How long will my product be valid for ?

It will never expire, the products we sell are permanent. We do not sell subscriptions.

How long will it take to receive my product key ?

After checking out, you will receive your product key in less than 30 minutes. We do a quick payment verification before sending out the product key.

What does my purchase include ?

Every product purchase includes:

  1. A permanent product key.
  2. A lifetime warranty replacement.
  3. Links to download the product.
  4. Technical support with us via email, live chat or phone

How does the lifetime warranty works ?

Since we are advertising our products as permanent, we include with every purchase a lifetime warranty replacement.

If your product key stops working, let us know. We will perform a verification and grant you another product key if it’s indeed invalid.

WHAT IS A DIGITAL DOWNLOAD?
A digital download is an electronically delivered product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is downloaded through cloud-based storage.

HOW LONG AFTER ORDER COMPLETION CAN I DOWNLOAD?
As soon as your payment has been completed you can instantly download your software from the order confirmation page, a download link will also be emailed to you.

HOW CAN I BE CERTAIN THAT MY COPY OF MICROSOFT OFFICE IS LEGITIMATE?
We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.

HOW ARE YOU ABLE TO SELL THE SOFTWARE SO CHEAP?
We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too. We also have minimal overheads such as no storefront operation costs.

CAN I BUY ONE LICENSED SOFTWARE AND INSTALL ON MULTIPLE COMPUTERS?
OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.

DO YOU SUPPLY SOFTWARE PRODUCTS IN VOLUME OR BULK ORDERS?
Large-volume purchases can be arranged by contacting us directly, via email, live chat, or phone. We’ll send you a comprehensive quotation with details of the product of your interest.

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